Privacy Policy

Last updated: December 2025

1. Introduction

CallVisor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cold-call coaching dialer for real estate acquisitions teams.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and payment information.

Call Data

Our service processes audio from your calls to provide real-time transcription and AI coaching. This includes:

  • Call recordings (when enabled by you)
  • Transcripts of conversations
  • AI-generated summaries and suggestions
  • Call metadata (duration, timestamps, outcomes)

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, and performance metrics.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Generate real-time transcriptions and AI suggestions
  • Improve our AI models and platform features
  • Process payments and manage your account
  • Send service-related communications
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in operating our platform, including telephony and AI-processing partners
  • Legal authorities when required by law
  • Business partners with your consent

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your organization's settings. You can request deletion at any time.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt out of certain processing

8. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: support@callvisor.pro