Privacy Policy

1. Who We Are — and Our Two Roles

CallVisor ("CallVisor," "we," "our," or "us"), operated by Real Invest Republic, LLC, 5900 Balcones Drive STE 100, Austin, Texas, provides a cold-call coaching dialer for real estate wholesalers and acquisitions teams. We are based in the United States, our audience is US-based, and we host and process personal information primarily in the United States. For any privacy question or request, contact privacy@callvisor.pro.

We handle personal information in two distinct roles:

• For our website and our own business(visitors, waitlist and sales leads, and account holders), we decide how information is used — we act as the "business" or controller, and this policy describes those practices in full.
• For the calls, texts, and contacts our customers process through the product (including recordings and transcripts of the people they call), we act as a service provider: we process that information on our customer's instructions to deliver the service, and the customer — not CallVisor — decides why and how it is used. If a business using CallVisor called or texted you, that business is responsible for its outreach and for the data about you; Section 13 explains how to exercise your rights.

2. Information We Collect

Website visitors and leads

• Information you submit to the waitlist (name and work email; and, if you choose, company and phone number).
• Information you submit to the contact/sales form (name, email, and phone; and, if you choose, company).
• Usage and device data collected via analytics (pages viewed, referrer, approximate location from IP, and the marketing source that referred you). See Section 7.

Account holders (our customers and their team members)

• Account information (name, email, company, and role on the team).
• Billing information, handled by our payment processor as merchant of record — we do not store full payment card numbers.
• Business identity details you provide for text-messaging registration required by US carriers (for example, legal business name and tax ID), which are submitted to carrier registration systems.
• Product usage and call activity records.

People our customers call or text

• Contact details our customers upload or import (such as name, phone numbers, email, property and mailing addresses, notes, and tags).
• Call recordings, call transcripts, text message content, call outcomes, and AI-generated summaries of conversations (see Sections 4 and 5).
• Lead details from emails in an inbox our customer chooses to connect (an optional feature that reads lead emails to create contacts).
• Property-related information from real-estate data services and public-records sources, where our customers use those features (for example, property characteristics, estimated values, and property-owner details such as names and mailing addresses).

Other than account log-in credentials (used only to authenticate you), a business tax identifier you may provide for carrier registration (submitted only to carrier registration systems), and the contents of the calls and messages we process for our customers, we do not intentionally collect sensitive personal information as defined by US state privacy laws; conversation content reflects whatever the participants choose to say.

3. How We Use Information

• Operate the waitlist and respond to sales/contact requests.
• Provide, maintain, secure, and improve the product (including real-time transcription and AI coaching).
• Measure and improve our marketing and website.
• Process payments, manage accounts, and prevent fraud or abuse.
• Send service communications, and (where permitted) marketing communications you can opt out of.
• Comply with legal obligations and enforce our terms.

When we act as a service provider for customer call data, we use that data only to provide the service to the customer — we do not use it for our own marketing, and we do not sell it.

4. Call Recording, Transcription & Telephony

• Calls placed or received through CallVisor are recorded and transcribed as part of the service.Recordings are stored with our telephony providers and linked to the customer's account; transcripts, summaries, and call records are stored in our systems.
• Our customers are responsible for call compliance. Recording-consent laws differ by state, and several states require the consent of everyone on the call. Each customer is responsible for providing any required notice to the people they call and for complying with telemarketing laws (including the TCPA and Do Not Call rules) when using the service.
• Text messages: to stop receiving texts from a number operated through CallVisor, reply STOP. Text-messaging campaigns are registered with US carrier systems as required. Mobile phone numbers and text-message opt-in or consent data are never shared with third parties or affiliates for their marketing or promotional purposes.
• Our own calls and texts: where you provide us your phone number and consent, we may contact you by call or text about your request or account. Consent is not a condition of purchase; message and data rates may apply; reply STOP to opt out of our texts, or email privacy@callvisor.pro.

5. AI Features

• During a call, audio is transcribed in real time and automated systems generate coaching suggestions for the rep. After a call, automated systems generate a summary (including sentiment, lead quality, and a suggested next step).
• AI also powers optional features our customers can use: extracting lead details from emails in an inbox they connect, and suggesting text-message replies. Information received from Google APIs (such as a connected Gmail inbox) is used in accordance with the Google API Services User Data Policy, including its Limited Use requirements.
• Limited contact details (such as a contact's name and property address) may be provided to our transcription systems to improve accuracy.
• AI outputs are assistive only: our customers and their reps make the decisions. No decision producing legal or similarly significant effects about anyone is made solely by automated means.
• We do not use your content to train AI models. Our AI service providers are engaged to process it only to deliver the features described here.
• Our personnel do not routinely access or review customer recordings or transcripts; limited access may occur to provide support a customer requests, to secure the service, or as required by law.

6. How We Share Information

We do not sell personal information for money. We share personal information only with service providers that process it on our behalf to run the service, and in the limited situations below:

• Hosting, infrastructure, and database services
• Telephony and messaging carriers (to connect calls and texts, and for carrier-required campaign registration)
• AI processing services (transcription, coaching, summaries, lead-email extraction, and reply suggestions, as described in Section 5)
• Analytics services, for our website and for product usage (the table in Section 7 covers website cookies)
• Payment processing (our merchant of record)
• Email delivery
• Real-estate data services (property information used to deliver product features)
• Legal authorities where required by law, and professional advisers under confidentiality
• A successor entity in a merger, acquisition, or sale of assets, subject to this policy

Use of cookie-based analytics may be considered "sharing" under California law; you can opt out as described in Section 12.

7. Cookies & Analytics

We use a small number of cookies and local-storage entries. Analytics runs by default; you can opt out at any time (Section 12), and we automatically honor the Global Privacy Control (GPC) browser signal as an opt-out. Legacy browser "Do Not Track" signals are not standardized, and other than GPC we do not respond to them.

We do not use advertising pixels or cross-site ad-targeting cookies on this site.

8. Data Retention

We keep personal information no longer than we need it for the purposes above:

• Marketing leads (waitlist/contact): kept while relevant to our launch and sales outreach, and deleted sooner on verified request or opt-out.
• Account and call data (including recordings and transcripts): retained while the customer's account is active, then retained for 30 days after a subscription ends (during which an export can be requested) and deleted after that window, unless we must retain it to meet a legal obligation (see our Terms of Service).
• Billing and transaction records: retained as required for tax, accounting, and legal purposes.
• Website analytics: per the table in Section 7.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest and access controls. No method of transmission or storage is completely secure.

10. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know, access, correct, and delete the personal information we hold about you, to obtain a copy of it, to opt out of the "sale" or "sharing" of personal information, and to not be discriminated against for exercising these rights. We do not sell personal information for money, and we do not use or disclose sensitive personal information for purposes that require a right to limit.

In the preceding 12 months we have collected the following categories of personal information:

• Identifiers — name, email, phone, company.
• Commercial information — subscription and billing records.
• Internet or other electronic network activity — pages viewed, referrer.
• Approximate geolocation — general location derived from IP address.
• Audio and electronic information — call recordings, transcripts, and messages processed for our customers.
• Professional or employment-related information — company and team details.
• Inferences — AI-generated call summaries and quality scores, held for our customers.

We have not sold personal information. Use of cookie-based analytics may be considered "sharing," which you can opt out of (Section 12); we do not otherwise share personal information for cross-context behavioral advertising. In the preceding 12 months we disclosed each of the categories above to the categories of service providers listed in Section 6 for business purposes. Sources and purposes for each category are described in Sections 2–7, and retention in Section 8. We collect these categories directly from you, automatically from your use of the site, from our customers (for their contacts), and from the service providers and data services described above.

11. Other US State Privacy Rights

Residents of Texas, Virginia, Colorado, Connecticut, Utah, and a growing number of other states have comparable rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising, sales, and certain profiling. We extend the rights in Section 10 to all US residents. If we decline a request, you may appeal by replying to our response; we will answer your appeal within the period the applicable law requires. If your appeal is denied, you may contact your state attorney general.

12. Your Privacy Choices

You can opt out of analytics "sharing" on this site at any time using the button below (this preference is stored in your browser), by using the "Do Not Sell or Share" option in the site notice banner, or by enabling the Global Privacy Control signal in your browser — which we honor automatically.

13. How to Exercise Your Rights

• Email us: privacy@callvisor.pro. We will verify your identity (typically by matching information we already hold) and respond within the timeframe required by law — generally 45 days, extendable once by an additional 45 days with notice to you where reasonably necessary. You may use an authorized agent with signed permission.
• If a business using CallVisor called or texted you: that business controls the data about you, including any recording; please direct your request to them. If you contact us instead, we will assist and support our customer in honoring verified requests.

14. Children

Our website and product are intended for businesses and are not directed to children. We do not knowingly collect personal information from children, and we do not sell or share the personal information of consumers we know to be under 16.

15. Changes to This Policy

We may update this policy from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice where appropriate.

16. Contact Us

Privacy questions or requests: privacy@callvisor.pro
Real Invest Republic, LLC, 5900 Balcones Drive STE 100, Austin, Texas