Refund & Cancellation Policy

This Refund & Cancellation Policy (the "Policy") describes the circumstances in which amounts paid to CallVisor are and are not refundable, and how cancellation of a subscription takes effect. The Policy applies to CallVisor subscriptions, prepaid usage credits ("Credits"), paid add-ons, and third-party fees purchased through CallVisor. The Policy supplements our Terms of Service (the "Terms"); in the event of any conflict between the Terms and this Policy concerning refunds or cancellation, this Policy controls.

Summary

• Each plan begins with a 14-day free trial (the "Trial"). You are not charged during the Trial. The Trial serves as the evaluation period; no separate money-back period is offered.
• You may cancel at any time through the billing page in your account. No notice period or cancellation fee applies.
• Upon cancellation, your subscription remains active, with full access, until the end of the billing period already paid for (the "Billing Period").
• Fees for subscription time already elapsed are not refundable. Carrier registration fees, which CallVisor remits to third parties on your behalf and cannot recover, are likewise non-refundable.
• Credits are non-refundable, whether spent or unused. Credits do not expire while your account remains open.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

You may contact us at support@callvisor.pro. You may also contact Paddle directly at paddle.net or help@paddle.com, or through the "View receipt" or "Manage subscription" links in your order confirmation email.

2. Free Trial

New subscribers receive a 14-day free Trial of the plan they select. A payment method is required to begin the Trial and is not charged during it. If you cancel before the Trial ends, you will not be charged. If you do not cancel, the first subscription payment is collected when the Trial ends.

Credits purchased during the Trial are charged at the time of purchase and do not form part of the Trial.

3. Cancellation

You may cancel your subscription at any time through Settings → Billingin your account (the "Billing Page"). Cancellation is effected exclusively through the Billing Page. No notice period or cancellation fee applies.

Upon cancellation:

• your subscription remains active, with full access, until the end of the current Billing Period;
• the subscription does not renew;
• fees for the current Billing Period are not refunded and are not pro-rated;
• phone numbers assigned to your account are released at the end of the Billing Period. To retain a number, complete a port-out before cancellation takes effect, keeping your account open until the port completes;
• your data is retained for thirty (30) days after your subscription ends, during which you may export it, and is deleted thereafter.

4. Monthly Plans

Monthly subscriptions renew each month until cancelled. Upon cancellation, you retain access until the end of the then-current month. Partial months are not refunded and are not pro-rated.

5. Annual Plans

Annual subscriptions are paid twelve (12) months in advance at a discounted rate relative to monthly billing. Upon cancellation during the subscription year:

• your subscription remains active, with full access, until the end of the paid year, and then terminates;
• the remainder of the year is not refunded and is not pro-rated;
• no money-back period applies to annual plans; the Trial serves as the evaluation period for annual plans exactly as for monthly plans.

CallVisor does not impose lock-in contracts, minimum terms, or early-termination fees.

6. Prepaid Usage Credits

Credits pay for text-message segments beyond your plan's allowance, AI features beyond your plan's allowance, additional phone numbers, and carrier fees, and are deducted as the corresponding usage occurs.

• Credits do not expire while your account remains open.
• Credits are non-refundable, whether spent or unused, including any balance remaining when your account closes.

7. Carrier Registration Fees (A2P 10DLC)

Business text messaging in the United States requires registration of your business with the mobile carriers through The Campaign Registry. This registration, and its associated fees, are requirements imposed by the carriers, not charges established by CallVisor.

• Brand-registration, campaign-registration, and vetting fees are non-refundable once the registration is submitted. CallVisor remits these fees to third parties in full and cannot recover them.
• These fees are generally not recoverable once submitted, even if a carrier subsequently rejects or suspends your registration.
• The exact amount is displayed, and identified as non-refundable, before you confirm the registration.

8. Phone Numbers

Phone numbers beyond your plan's included allocation carry a recurring monthly fee deducted from your Credits.

• Monthly number fees are not refunded and are not pro-rated.
• Released numbers cannot be restored; carriers hold released numbers for an extended period before reissuing them.
• If a number cannot be provisioned after you have been charged for it, the charge is refunded automatically.

9. Paid Add-Ons

Add-ons are billed together with your subscription and are subject to the same rules: they remain active until the end of the current Billing Period, then terminate, and are not pro-rated.

10. Plan Changes and Seats

• Upgrades take effect immediately and are charged pro-rata for the remainder of the current Billing Period.
• Downgrades take effect at the start of the next Billing Period. No refund is issued for the current Billing Period; you retain the higher plan until it ends.
• Added seats are charged pro-rata. Seat removals take effect at the end of the Billing Period; the seat remains available until then.

11. Billing Errors and Duplicate Charges

If we have billed you in error, we will correct the error and refund the erroneous charge in full, notwithstanding any other provision of this Policy. Billing errors include duplicate charges; charges after cancellation; charges in an incorrect amount or for an incorrect plan or seat count; charges for a service that failed to provision; incorrect carrier or phone-number rates; and any charge you did not authorize.

Please report a suspected billing error to support@callvisor.pro within sixty (60) days of the charge appearing, so that it can be traced. Billing questions may also be raised directly with Paddle at paddle.net.

If a payment fails, we will notify you and provide a reasonable opportunity to correct it before any service is suspended.

12. Statutory Rights

Nothing in this Policy limits rights granted to you by applicable law; where applicable law provides greater rights, that law prevails.

EU, EEA, UK, and Switzerland. Consumers have a statutory right of withdrawal within 14 days. CallVisor is sold to businesses for business use, so this right will not usually apply. If you believe it applies to you, contact Paddle at paddle.net; as Merchant of Record, Paddle administers statutory withdrawal.

Other jurisdictions.Paddle's Refund Policy sets out statutory refund periods for other countries, including Canada, Brazil, South Korea, Singapore, Turkey, and Israel.

13. Termination by CallVisor

If CallVisor terminates your account for breach of the Terms — including unlawful use, fraud, abuse, or non-payment — fees already paid are not refunded.

14. Refund Requests

To request a refund available under this Policy, email support@callvisor.pro from your account email address, identifying the charge concerned. We aim to acknowledge requests within one (1) business day and to decide them within three (3) business days.

Approved refunds are issued by Paddle to the original payment method, ordinarily within fourteen (14) days of approval; your bank may require additional time.

Requests may also be submitted directly through Paddle, via the "View receipt" or "Manage subscription" link in your order confirmation email, or at paddle.net.

15. Changes to This Policy

We may update this Policy from time to time. If an update reduces a right you have under this Policy, we will notify you by email or within the product before the update takes effect. The version of this Policy in force at the time of a payment governs that payment.

16. Contact

Email: support@callvisor.pro
Real Invest Republic, LLC, d/b/a CallVisor, 5900 Balcones Drive, STE 100, Austin, Texas 78731