Refund & Cancellation Policy

This policy explains what happens to your money when you cancel, what we refund, and what we cannot. It applies to CallVisor subscriptions, usage credits, add-ons, and fees bought through CallVisor. It sits alongside our Terms of Service, and where the two differ on refunds, this policy controls.

At a glance

• Every plan starts with a 14-day free trial. You are not charged during it — this is your evaluation window; there is no separate money-back window.
• Cancel any time from your account settings. No phone call, no notice period, no cancellation fee.
• When you cancel, you keep full access until the end of the period you have already paid for.
• Subscription time already used is not refunded. Neither are carrier registration fees, which we pay to the mobile carriers on your behalf and cannot recover.
• Unused prepaid credit is your money. Ask for it back when you close your account and we will return it.

1. Who you are buying from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In practice: Paddle takes your payment, issues your invoice, handles tax, and processes any refund we approve. Your purchase is also governed by Paddle's Buyer Terms and Paddle's Refund Policy. Nothing here reduces any right those give you. Where Paddle's terms, this policy, or the law give you different rights, the strongest one applies.

Reach us at support@callvisor.pro. You can also reach Paddle directly at paddle.net or help@paddle.com — use the "View receipt" or "Manage subscription" link in your order confirmation email.

2. Free trial

New subscribers get a 14-day free trial of the plan they select. A payment method is required to start the trial and is not charged during it. Cancel before it ends and you are never charged. If you do not cancel, your first payment is taken when the trial ends.

Usage credits bought during the trial are charged immediately and are not part of the trial.

3. The free trial is your evaluation window

Every plan begins with a 14-day free trial, so you can evaluate CallVisor with no charge and no risk before you pay. Once a paid subscription begins, subscription fees are earned as the service is provided and are not refundable except where this policy or the law requires it (see sections 12 and 13). You can cancel anytime and keep access to the end of the period you paid for.

4. Cancelling your subscription

Cancel from Settings → Billing, or email support@callvisor.pro and we will do it for you. No notice period, no phone call, no exit interview, no cancellation fee.

• Your subscription stays active to the end of the period you have already paid for, with full access.
• It does not renew.
• Fees for the current period are not refunded and not pro-rated. You have the period you paid for.
• Phone numbers are released at the end of the period. To keep a number, port it out first and keep your account open until the port completes.
• Data is retained for 30 days after your subscription ends so you can export it, then deleted.

5. Monthly plans

Monthly plans renew each month until you cancel. Cancel at any point and you keep access to the end of that month. We do not refund or pro-rate part of a month.

6. Annual plans

Annual plans are paid for the year in advance in exchange for a lower price than paying monthly. Cancel during the year and:

• Your subscription runs to the end of the paid year, then stops. Full access throughout.
• The remainder of the year is not refunded and not pro-rated.
• There is no money-back window on annual plans — the 14-day free trial (section 3) is your evaluation window, on annual plans exactly as on monthly ones.

We do not use lock-in contracts, minimum terms, or early-termination fees. The annual discount is the only thing you give up by leaving.

7. Prepaid usage credits

Credits pay for text segments beyond your allowance, AI features beyond your allowance, additional phone numbers, and carrier fees. They are deducted as you use them.

• Credits never expire while your account is open.
• Credit already spent is not refundable. The messages were sent and the AI ran.
• Unused credit is refundable when you close your account. Email support@callvisor.pro within 60 days of cancelling and we will refund your remaining balance.
• We do not confiscate, zero out, or expire unused balances.

8. Carrier registration fees (A2P 10DLC)

To send business text messages in the US, your business must be registered with the mobile carriers through The Campaign Registry. This is a legal requirement of the US carriers, not a CallVisor charge.

• Non-refundable once the registration is submitted — brand registration, campaign registration, and vetting fees. We pay them straight through and cannot get them back.
• These fees are generally not recoverable once submitted, even if a carrier later rejects or suspends your registration.
• We show the exact amount and mark it non-refundable before you confirm.
• If we charged the wrong registration fee — wrong use case, wrong tier, duplicate submission — that is our billing error and section 12 applies.

9. Phone numbers

Numbers beyond your plan's included count carry a recurring monthly fee deducted from credit.

• Monthly number fees are not refunded and not pro-rated.
• Released numbers are gone; carriers hold them for months before reissuing.
• If a number cannot be provisioned after you were charged, we refund it automatically.

10. Paid add-ons

Add-ons are billed with your subscription and follow the same rules: they run to the end of the current period, then stop, and are not pro-rated.

11. Plan changes and seats

• Upgrades take effect immediately, charged pro-rata for the rest of the period.
• Downgrades take effect next period. No refund for the current one — you keep the higher plan until it ends.
• Adding a seat is pro-rata. Removing a seat takes effect at period end; you keep it until then.

12. Billing errors and duplicate charges

If we billed you wrongly, we fix it. This is not discretionary. Contact support@callvisor.pro and we refund in full, whatever else this policy says. That includes double charges, charges after cancellation, wrong amount or plan or seat count, charges for a service that failed to provision, wrong carrier or phone rates, and anything you did not authorize.

Tell us within 60 days of the charge appearing so we can trace it. If you are unsure, ask — we would rather check than have you dispute it with your bank. You can also raise billing questions directly with Paddle at paddle.net.

If a payment fails we will tell you and give you a reasonable chance to fix it before anything is suspended.

13. Your rights under law

Nothing here takes away rights the law gives you, and where the law gives you more, the law wins.

EU, EEA, UK, Switzerland. Consumers have a statutory right to withdraw within 14 days. CallVisor is sold to businesses for business use, so this will not usually apply. If you believe it applies to you, contact Paddle at paddle.net — as Merchant of Record, Paddle handles statutory withdrawal.

Elsewhere.Paddle's Refund Policy sets out statutory windows for other countries including Canada, Brazil, South Korea, Singapore, Turkey and Israel.

14. If we close your account

• For breach of our Terms — illegal use, fraud, abuse, non-payment — fees already paid are not refunded.
• For any other reason, or if we stop offering the service — we refund the unused portion pro-rata, including your remaining credit balance.

15. How to request a refund

Email support@callvisor.pro with your account email and what you would like refunded. We aim to respond within one business day and decide within three.

Approved refunds are issued by Paddle to your original payment method, processed within 14 days of approval; your bank may take a few days more.

You can also request directly through Paddle: the "View receipt" or "Manage subscription" link in your order confirmation email, or paddle.net → "Request refund".

16. Changes to this policy

We may update this policy. If we reduce a right you have under it, we will tell you by email or in the product before it takes effect, and the version in force when you paid governs that payment.

17. Contact

Email: support@callvisor.pro
Real Invest Republic, LLC (doing business as CallVisor), 5900 Balcones Drive STE 100, Austin, Texas